How to Claim
"Our claims process is clear, fast and fair. Follow the steps below, and we'll handle the rest, keeping you updated throughout."
1. Make it Safe
Make it safe to prevent any other further damage.
2. Have Ready
- Policy number/scheme details
- Contact person (trustee / managing agent/owner)
- Photos/video, invoices, third-party details (if any)
- Access arrangements for assessors/contractors
3. Tell us what happened
Tell us what happened. Start your claim online or email claims@property.co.za. For emergencies (e.g., burst geyser), call our 24/7 line: 087 135 9111.
4. Provide Documents
Provide policy details, incident description, photos, quotes/repair reports; for theft or malicious damage, and an SAPS case number may be required.
5. Assesment
We assess quickly. For qualifying geyser claims, we typically authorise within 30 minutes, with same-day replacement via our emergency network.
6. Resolution & Settlement
We manage the process through to completion and communicate outcomes clearly.